At Pixy Paper we believe that communication and transparency are the key to a great customer experience. We've listed some common facts and questions below. However, if you still have any questions then please feel free to email us at email@example.com and we will be happy to help.
Where can I see information about sizing?
You can see our size guide for details on sizing.
Do you offer custom sizes or changes for colours with artwork?
We can sometimes offer changes to sizes, and on occasion we may be able to accommodate changes to designs. The best thing to do is to contact us and we will see if we can do this for you.
Do you offer wholesale pricing?
We do offer wholesale pricing, however at this time this is based on unframed artwork.
Will Covid affect my order?
We were fortunate to be able to continue trading through the pandemic, however at times we have had delays like most companies. If there is ever a delay with your order we will always contact you directly and let you know.
Can I get one of your prints as a digital download instead?
We do not offer digital downloads at this time. However, we do ship worldwide.
Can I cancel or change my order?
All orders are processed each morning so we would recommend contacting us as soon as possible for changes/cancellations. If we have already processed your order then unfortunately we cannot change this.
What if I have a problem with my order?
We do a quality check on items before sending them out, but we are only human and unfortunately sometimes things slip through. If there are any problems then please let us know by emailing firstname.lastname@example.org with your order number and we will be happy to help.
DELIVERY / RETURNS
How long will it take for my order to reach me?
Please see our shipping policies page for information on shipping times.
How much is shipping?
Shipping is free in the UK, but our shipping policies page covers costs for outside of the UK.
What if my item arrives damaged?
If your item arrives damaged then please email us at email@example.com and let us know straight away. We would need to see the damage so we recommend sending a photo through too. If the packaging is damaged please do not dispose of this as we may request photos to send across to the courier.
What if my item doesn't arrive?
We always send items with a form of tracking so in most cases we can see what has happened. Unfortunately, sometimes items do go missing. In case of a lost item we would send a replacement out to you.
What is your return policy?
We accept returns on non-customised items within 30 days. However, please ensure you contact us within 14 days.